We're always looking for colleagues who are prepared to go the extra mile for our business customers & partners.
If you’re diligent, with a proactive outlook & looking for a new challenge, please get in touch, we’d love to hear from you.
If you join our team, you’ll receive 28 days holidays inclusive of bank holidays with an additional day earnt for every year of service, up to a maximum of 33 days, along with the option to buy and sell holidays.
If you require additional information or have any queries, please email careers@abzorb.co.uk
Job Description
Due to continued growth, we are expanding our 2nd Line Technical team. This is a fantastic opportunity to join our growing and friendly help desk based in Brighouse. We are looking for an enthusiastic Network engineer to join our team to help resolve network issues for our clients and support customer projects. Our preferred candidate will have experience working on a 1st / 2nd line help desk and are looking to progress their career as a network engineer and learn new skills.
Responsibilities
The primary purpose of the role would be as follows but not limited to:
Managing customer support requests that have been escalated from the 1st line.
Raising faults with our partners via telephone, email and the appropriate portals.
Ensuring all tasks are dealt with promptly and do not fall outside of SLA.
Proactively keeping customers informed via updating tickets, telephone and email.
Escalating support requests to senior engineers.
Configuration of network equipment such as routers, switches and wireless access points.
Supporting customer projects and installations.
Arranging for Abzorb engineers to attend customer sites.
Updating internal systems.
Supporting other departments where applicable.
Requirements
A fantastic phone manner.
Excellent interpersonal and customer service skills.
Outstanding problem-solving skills and analytical approach.
Ability to work independently.
Valid UK Driving Licence.
Technologies
Understanding of networking concepts. The OSI model, DNS, DHCP, ARP, IP addressing etc.
LAN, WAN and SD-WAN.
Network security, firewalls.
Desirable
Cisco Meraki experience.
Firewall configuration and installation.
Networking certifications CCNA, CCNP.
Experience working with Public Cloud (AWS, Azure, GCP).
Experience working with scripting languages such as Python.
Broadband products such as ADSL / FTTC / SOGEA / FTTP / Leased Lines.
Hosted phone systems / VoIP.
Configuration of new Hosted PBX accounts.
Configuration of hosted phones.
Benefits
We offer 28 days holidays inclusive of bank holidays with an additional day earnt for every year of service, up to a maximum of 33 days, along with the option to buy and sell holidays.
Free Onsite Parking.
Flexi-time.
Private Health Care Scheme.
Funded certifications.
Increased leave with length of service.
Customer Referral Bonus Payments.
Introduce a Friend Bonus Payments.
Regular funded team events.
Performance recognition incentives.
Cycle 2 Work scheme.
Broadband and Mobile Phone Discounts
Free eye tests
Salary is up to £35K PA, depending on experience.
Shifts
Our helpdesk operates on a shift system, so applicants will need to be available to work on the following shift patterns : Monday to Friday (depending on requirements by the Tech Helpdesk Team Leader)
08:00 - 16:00
09:00 - 17:00
10:00 - 18:00
To learn more about this role, please get in touch with Maria Outlaw and attach your CV along with any other relevant information to maria.outlaw@abzorb.co.uk
Apply OnlineThe Candidate
We have an opening for a UI/UX Designer to join our growing internal development team.
We are constantly improving the Abzorb portal and building in additional SaaS products and features so are looking for a UI/UX Designer to help us with creating and delivering the best user experience for our internal teams, business partners and customers.
Job Role
Assisting the Senior Designer your role will be to work on improving the look, feel and function of the Abzorb admin portal which currently serves over 500+ users across a variety of business functions both internally and externally.
Understand existing working processes and identifying user ‘pain points.
Gathering and evaluating user requirements.
Analysing existing sections within the portal and providing solutions by creating wireframes and high fidelity mock ups in Adobe XD based upon our own design system.
Work with the development team to identify potential gaps in UX and collaborate with the team to bridge those gaps and improve the overall user experience.
Iterate designs based on stakeholder feedback and user research.
Maintaining and improving the design system as it evolves.
Key Skills
To succeed in this role, you will need :
1 - 3 years experience as a UI/UX Designer.
Good written and verbal communication skills.
Ability to confidently present work to team members and external departments.
Portfolio of work with an explanation of the role you played in each project.
Adobe XD & Creative Suite.
Basic knowledge and understanding of HTML and CSS.
Great problem-solving skills and analytical approach.
Benefits
We offer 28 days holidays inclusive of bank holidays with an additional day earnt for every year of service, up to a maximum of 33 days, along with the option to buy and sell holidays.
Mobile & Broadband rental discounts.
Private Health Care Scheme (employer contributions increasing with length of service).
Flexi-time.
Buying and Selling of Holidays.
Free Onsite Parking.
Increased leave with length of service.
Customer Referral Bonus Payments.
Introduce a Friend Bonus Payments.
Regular funded team events.
Performance recognition incentives.
Cycle 2 Work scheme.
Free hot drinks.
Study support.
Free eye tests
Fully paid Charity day.
Requirements
Office based
Monday to Friday.
09:00 17:00
To learn more about this role please contact Ben Sugden or apply online.
Apply Online