Careers

Our Customer Care team are the first point of contact for our customers and partners if they require any assistance with our mobile, voice or business broadband services.

Put your technical troubleshooting skills to the test and support our customers through inbound and outbound calls across our portfolio of products.

Job Role

• Managing and supporting Direct customers and Re-sellers with a range of products including mobile, fixed and data services.

• Possessing excellent customer service skills, the customer care representative will deal with a range of queries from billing to technical queries in an efficient manner.     

• Create long term relationships with partners, making them promoters of Abzorb. 

• Strive for first time resolution while handling all issues with accountability, ownership and urgency.

• Create the very best customer experience, ensuring its seamless for our partners and customers.

• Have a positive attitude that shines through on every interaction with our partners and customers.

Main Duties

• Responding to e-mail and telephone queries in an agreed SLA.

• Overseeing automation.

• Supporting partners and customers with our portfolio, including including Vodafone, O2, our MVNO Abz and our fixed propositions where applicable.  

• First line technical support (PSTN, ISDN2, ISDN30).

• Updating internal systems.

• In life changes including adding / removing bars, bundles and completing contracts.

• Supporting resellers with placing new orders.   

• Placingorders for organic growth accounts.

• Raising faults.

• Raising billing queries.

• Placing orders for hardware.

• SupportingCapZ Queries.   

• Reportingnetwork faults.

• Supporting other departments where applicable.

• Onboarding new partners after sign up.

Key Skills

To succeed in this role, you will need :

• A fantastic phone manner.

• Excellent interpersonal and customer service skills.

• Great problem-solving skills and an analytical approach.

Benefits

We offer 28 days holidays inclusive of bank holidays with an additional day earnt for every year of service, up to a maximum of 33 days, along with the option to buy and sell holidays.

Requirements

Our helpdesk operates on a shift system, so applicants will need to be available to work on the following shift patterns : Monday to Friday (depending on requirements by the Tech Helpdesk Team Leader)

08:00 16:00
09:00 17:00
10:00 18:00

To learn more about this role please contact Maria Outlaw or apply online.

The purpose of the billing department is to ensure customers are accurately billed for all products and services supplied by Abzorb and to ascertain that all suppliers are billing Abzorb as per the agreed and published rates.

Job Role

• Creating new accounts in the billing platform when new Resellers / Customers are acquired.  To be processed within 24 hours of being notified

• Ensuring all items ordered are added into the billing platform within 24 hours of an order being added to the task list.

• Ensuring all contracted charges are billed as per the customers’ contract.

• Calculating termination costs for customers who have left Abzorb and are still in contract.

• Billing Queries – to be investigated and resolved within 5 days of receipt from the customer / reseller.

• Raising ad hoc credits where required.

• Manage the synchronisation between the billing platform and the Portal of all fixed line products.

• Completion of daily billing and production of CDRs·      

• Monthly bill run cycle, production of Reseller CDRs and customer invoices within SLA.      

• Checks of supplier’s rates, ensure Abzorb are being billed as per the suppliers published tariffs.

• Checking of all invoices from our Suppliers have been added to the billing platform correctly.

• Ensure any rate changes made by suppliers are updated in the billing portal.

• Assisting answering of any incoming customer care calls.

•  Any other billing ad hoc tasks that may arise.

Key Skills

To succeed in this role, you will need :

• A fantastic phone manner.

• Excellent interpersonal and customer service skills.

• Great problem-solving skills and an analytical approach.

Benefits

We offer 28 days holidays inclusive of bank holidays with an additional day earnt for every year of service, up to a maximum of 33 days, along with the option to buy and sell holidays.

Requirements

Our helpdesk operates on a shift system, so applicants will need to be available to work on the following shift patterns : Monday to Friday (depending on requirements by the Tech Helpdesk Team Leader)

08:00 16:00
09:00 17:00
10:00 18:00

To learn more about this role please contact Maria Outlaw or apply online.

Job Description

We are looking for an enthusiastic person to join our Customer Care Team.
This is a fantastic opportunity to join our growing and friendly team based in Brighouse.

Main purpose of role

The primary purpose of the role would be as follows but not limited to:

• Managing and supporting Direct customers and Re-sellers with a range of products including mobile, fixed and data services.

• Possessing excellent customer service skills, the customer care representative will deal with a range of queries from billing to technical queries in an efficient manner.  

• Create long term relationships with partners, making them promoters of Abzorb.

• Put your technical troubleshooting skills to the test and support our customers through inbound and outbound calls across our portfolio of products!

• Strive for first time resolution while handling all issues with accountability, ownership and urgency.

• Create the very best customer experience, ensuring its seamless for our partners and customers.

• Have a positive attitude that shines through on every interaction with our partners and customers.

Main Duties / Key Tasks

• Responding to e-mail and telephone queries in an agreed SLA.

• Overseeing automation.

• Supporting partners and customers with our portfolio, including. including Vodafone, O2, our MVNO Abz and our fixed propositions where applicable.

• First line technical support (PSTN, ISDN2, ISDN30).

• Updating internal systems.

• In life changes including adding / removing bars, bundles and completing contracts.

• Supporting resellers with placing new orders.

• Placing orders for organic growth accounts.

• Raising faults.

• Raising billing queries.

• Placing orders for hardware.

• Supporting CapZ Queries.

• Reporting network faults.

• Supporting other departments where applicable.

• Onboarding new partners after sign up.

Benefits

We offer 28 days holidays inclusive of bank holidays with an additional day earnt for every year of service, up to a maximum of 33 days, along with the option to buy and sell holidays.

Shifts

Our helpdesk operates on a shift system, so applicants will need to be available to work on the following shift patterns : Monday to Friday (depending on requirements by the Customer Care Team Leader)

08:00 16:00
09:00 17:00
10:00 18:00

To learn more about this role please contact Maria Outlaw or apply online.

Job Description

We are looking for an enthusiastic person to join our Tech Helpdesk. This is a fantastic opportunity to join our growing and friendly team based in Brighouse.

Responsibilities

The primary purpose of the role would be as follows but not limited to:

• Managing customer support requests via telephone, email and support tickets.

• Raising faults with our partners via telephone, email and the appropriate portals.

• Ensuring all tasks are dealt with promptly and do not fall outside of SLA.

• Proactively keeping customers informed via updating tickets, telephone and email.

• Escalating support requests to senior engineers.

• Configuration of network equipment such as routers, switches and wireless access points.

• Supporting customer projects and installations.

• Arranging for Abzorb engineers to attend customer sites.

• Updating internal systems.

• Supporting other departments where applicable.

Requirements

• A fantastic phone manner.

• Excellent interpersonal and customer service skills.

• Outstanding problem-solving skills and analytical approach.

• Ability to work independently.

• Valid UK Driving Licence.

Desirable

• Broadband products such as ADSL/ FTTC / SOGEA / FTTP / Leased Lines.

• Hosted phone systems / VoIP.

• Configuration of new Hosted PBX accounts.

• Configuration of hosted phones.

Benefits

We offer 28 days holidays inclusive of bank holidays with an additional day earnt for every year of service, up to a maximum of 33 days, along with the option to buy and sell holidays.

Salary is up to £22K PA, depending on experience.

Shifts

Our helpdesk operates on a shift system, so applicants will need to be available to work on the following shift patterns : Monday to Friday (depending on requirements by the Tech Helpdesk Team Leader)

08:00 16:00
09:00 17:00
10:00 18:00

To learn more about this role please contact Maria Outlaw or apply online.

Job Description

Due to continued growth, we are expanding our technical team and forming a 2nd line help desk. We’re recruiting two candidates to join this team. This is a fantastic opportunity to join our growing and friendly help desk based in Brighouse.  

We are looking for an enthusiastic network engineer to join our team to help resolve network issues for our clients and support customer projects. Our preferred candidate will have experience working on a 1^st / 2^nd line helpdesk and are looking to progress their career as a network engineer and learn new skills

Responsibilities

The primary purpose of the role would be as follows but not limited to:

• Managing customer support requests that have been escalated from the 1^st line.

• Raising faults with our partners via telephone, email and the appropriate portals.

• Ensuring all tasks are dealt with promptly and do not fall outside of SLA.

• Proactively keeping customers informed via updating tickets, telephone and email.

• Escalating support requests to senior engineers.

• Configuration of network equipment such as routers, switches and wireless access points.

• Supporting customer projects and installations.

• Arranging for Abzorb engineers to attend customer sites.

• Updating internal systems.

• Supporting other departments where applicable.

Requirements

• A fantastic phone manner.

• Excellent interpersonal and customer service skills.

• Outstanding problem-solving skills and analytical approach.

• Ability to work independently.

• Valid UK Driving Licence.

Technologies

• Understanding of networking concepts. The OSI model, DNS, DHCP, ARP, IP addressing etc.

• LAN, WAN and SD-WAN.

• Network security, firewalls.

Desirable

• Cisco Meraki experience.

• Networking certifications CCNA, CCNP.

• Experience working withPublic Cloud (AWS, Azure, GCP).

• Experience working with scripting languages such as Python.

• Broadband products such as ADSL / FTTC / SOGEA / FTTP /Leased Lines.

• Hosted phone systems / VoIP.

• Configuration of new Hosted PBX accounts.

• Configuration of hosted phones.

Benefits

We offer 28 days holidays inclusive of bank holidays with an additional day earnt for every year of service, up to a maximum of 33 days, along with the option to buy and sell holidays.

Salary is up to £30K PA, depending on experience.

Shifts

Our helpdesk operates on a shift system, so applicants will need to be available to work on the following shift patterns : Monday to Friday (depending on requirements by the Tech Helpdesk Team Leader)

08:00 16:00
09:00 17:00
10:00 18:00

To learn more about this role please contact Maria Outlaw or apply online.